Careers At Perkins Eastman

IT Site Manager

Department: Information Technology
Location: Los Angeles, CA

The IT Site Manager is a customer-service focused role.  The successful candidate will help to directly support the Los Angeles, CA location, while providing remote support for staff in all other locations.   Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm-wide.

Job Responsibilities:

  • Background supporting both Windows and Apple personal computing environments.
  • Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.)
  • Server/Workstation (Windows Server 2012/R2, Windows 7/8/10)
  • Storage (EMC, EqualLogic, Cloud, etc.)
  • Virtual Technology (VMWare, Citrix, etc.)
  • Mobile Technology (smartphones, laptops, tablet/iPad, etc.)
  • Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions)
  • Messaging (Exchange/Outlook, Office365)
  • Collaboration Tools (File Exchange/Sharing, DFS etc.)
  • Business Applications (MS Office, Adobe Creative Suite, etc.)
  • AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus
  • Scripting and Basic Web Development is a plus

Physical Requirements/Work Environment:

  • Normal office environment with environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
  • Ability to perform consistent daily work on a computer.
  • Travel is not typically required but may be necessary in support of regional or site-based offices.
  • Must be accessible by mobile phone during business hours for occasional support emergencies (stipend provided).
  • Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required.

Qualifications:

  • Bachelor degree in Computer Science (or related field) or equivalent combination of education and experience required.
  • Minimum of 2 to 3 years’ experience with IT Support and Network Systems Management (within an AEC firm, a plus).
  • MCSE certification preferred.
  • CCNA / CCNP certification preferred.
  • Extensive knowledge of Microsoft server/workstation operating systems.
  • Extensive knowledge of Microsoft Office Suite applications
  • Excellent problem solving skills including use of remote management systems
  • Extensive knowledge of system management tools.
  • Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.)
  • Professional-level verbal and written communication skills; must have ability to communicate effectively with audiences of varying levels of technical understanding. 
  • Excellent interpersonal skills; team-oriented
  • Committed to enforcing all IT policies, including helpdesk support system procedures.
  • Reliable and responsible; able to respond quickly to emergency support situations.
  • Must be innovative and take initiative.  Strong attention to detail and accuracy.

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